Export UPAM Support Info

The Export UPAM Support Info Screen is used to collect and export UPAM Support files to your computer. The files contain configuration and historical data that can be used for UPAM troubleshooting. The screen also displays collected files and download status.

Collecting/Exporting UPAM Support Files

To collect current UPAM information click on the Start Collect Support Info button, then click OK at the Confirmation Prompt. A .tar file containing UPAM Support information will be downloaded to the table and the file status will indicate "Collecting". When the status changed to "Collected", select the file and click on the Export Support Info button to download the file to your computer. You can only export one file at a time.

To delete UPAM Support Files, select the file(s) and click on the Delete icon.

Export UPAM Support Info List

• File Name - The name of the UPAM Support Info file. The name indicates the date and time the information was collected.
• Status - The download status of the UPAM Support File:
  • Collecting - OmniVista is collecting the necessary data to create the file.
  • Collected - The file has been completed collection and is ready to be downloaded.
  • Failed - The download operation failed during data collection.