SMS

The Preferences SMS Screen is used to configure a connection to an SMS Provider and set SMS preferences. The SMS Gateway feature enables OmniVista applications to send SMS messages (e.g., login credentials for Guest Users). OmniVista uses four third-party SMS providers (Plivo, Telefonica, Vodafone, Aliyun) to process SMS messages. Complete the fields and click on the Apply button.

• SMS Provider - Select an SMS Provider from the drop-down menu.
  • Plivo - Select Plivo to process SMS messages. If necessary, click on the "Register Plivo Account" link to go to the Plivo website and create an account. Make sure to complete the prerequisites with Plivo as described below before configuring your SMS preferences.
  • Telefonica - Select Telefonica to process SMS messages. Setup an account with Telefonica before configuring your SMS preferences.
  • Vodafone - Select Vodafone to process SMS messages. Setup an account with Vodafone before configuring your SMS preferences.
  • Aliyun - Select Aliyun to process SMS messages. Setup an account with Aliyun before configuring your SMS preferences.
• Provider Specific - Based on which SMS Provider you select, complete the fields as described.
  • Plivo SMS Provider
    • Auth ID - Enter the Auth ID issued by the SMS Provider (displayed on the Plivo Dashboard tab).
    • Auth Token - Enter the Auth Token issued by the SMS Provider (displayed on the Plivo Dashboard tab).
  • Telefonica SMS Provider
    • User Name - Enter the user name for your Telefonica account.
    • Password - Enter the password for your Telefonica account.
  • Vodafone SMS Provider
    • Email - Enter the Email address for your Vodafone account.
    • Password - Enter the password for your Vodafone account.
  • Aliyun SMS Provider
    • Access Key ID - Enter the Access Key ID for your Aliyun account.
    • Access Key Secret - Enter the Access Key Secret for your Aliyun account.
• Generic Attributes - Based on which SMS Provider you select, complete the fields as described.
  • Plivo or Telefonica SMS Provider
    • Source Number(s) - Enter source number(s) used for sending SMS messages. The source number specifies the phone number, short code, or Messaging Service that will send the SMS message. The source Number must be associated with your registered Plivo or Telefonica account. If you enter multiple numbers, a "round-robin" method is used to select the source number (i.e., it will start with the first source number entered by the user, then use the next number in the list for the next SMS message). These numbers must match the Source numbers configured in the Plivo or Telefonica account.
  • Vodafone SMS Provider
    • Sender(s) - Enter the Sender(s) name for your Vodafone account. If the message type allows a custom TPOA and the field is left empty, the user's preferred TPOA is used. Must be empty if the message type does not allow a custom TPOA. The Sender(s) name must match a Sender(s) name associated with the registered account.
  • Aliyun SMS Provider
    • Sign Name - Enter a signature that is created through the SMS console and approved by the Alibaba Cloud.
    • Types of Messages - Select the type of messages to send from the drop-down menu ("Go Globe" or "Go China").
    • Templates - Displays the Template Code, Template Content, and Status for OmniVista generated templates. OmniVista uses these templates to access the Aliyun SMS function. Follow the steps described in Configuring a Connection to an Aliyun SMS Provider to complete the process of generating approved templates that are required to send SMS messages.
  • Plivo, Telefonica, Vodafone, or Aliyun SMS Provider
    • Max No. of Messages per Day per Source Number - Specify the maximum number of messages per day that can be sent from a single source number (Range = 1 - 1000). Note that when the maximum number of messages per day is reached, OmniVista will still successfully send messages, but will generate a warning trap (per day, per source number). For example, if this value is set to 500 and there are 2000 messages sent from one source number in a given day, then OmniVista will generate one trap ("alaOvSMSMaxperDay") for that source number on that day.
    • "To" Number to Test - Enter a "Test" number and click on the Send Test SMS button to send a test SMS message to ensure that SMS is configured correctly.

Plivo Prerequisites

When a new customer signs up on Plivo platform, there are multiple checks that run in the background to assess the authenticity of the domain, company etc., with the information provided while registering. This is a standard that is followed across the industry to protect the platform from fraud attacks. If these checks fail to return a positive value, your domain/company will be unable to successfully create an account with Plivo. If this happens you will have to contact Plivo to confirm your identity, and Plivo will manually allowlist the domain and enable registering. To ease onboarding and avoid this problem, follow the steps below.

1. Send an e-mail to "sales@plivo.com" to ensure your domain is allowlisted prior to registering.

• Email has to be sent from the same ID that will be used to register.
• Email Subject: Alcatel-Lucent Enterprise Customer: Request SMS service authorization
• The body must contain the company name, website and country of operation.

2. Upon receiving this email, Plivo will allowlist your domain and let you know that you are ready to sign up/register. This can take up to 48 hours.

3. After successful registration on Plivo, you can use the assigned Auth ID/Auth Token, on the Alcatel-Lucent Enterprise OmniVista platform.

Configuring a Connection to an Aliyun SMS Provider

After you select "Aliyun" as the SMS provider and enter the Access Key ID/Access Key Secret, click Apply. This will trigger OmniVista to generate templates that are used to access the Aliyun SMS function with OmniVista. The Templates attribute displays the Template Code, Template Content, and Status for each of the generated templates. Note that templates must be approved before you can use the Aliyun SMS function. The review and approval process described below can take approximately two hours.

1. The "Status" field will show "Pending Approval" when the template is generated. Click Get Status to update the status of each template.

2. If any of the templates are not approved, click Regenerate Failed Templates. OmniVista will attempt to remove the failed templates from the Aliyun SMS gateway and generate a new template.

3. Continue to click Get Status and Regenerate Failed Templates (as necessary) until all templates are approved. Note that OmniVista does not automatically update template status, so it is necessary to continuously click Get Status to get updates.

Note: Only approved templates will trigger SMS notifications for the corresponding functions. Templates that are not approved do not trigger SMS notifications.